Spa Therapist & Wellness Coordinator
Buck Island, Virgin Islands
Full Time
Senior Manager/Supervisor
Purpose of Role:
To positively impact the guest experience through forms of spa & wellness practices; such as yoga,
meditation, etc., providing exceptional and personal service. Offer bespoke wellness experiences to
guests through treatments, services, and guided activities, while ensuring that the spa and wellness
areas & equipment are maintained at a high standard. Working in conjunction with all other
departments to ensure an exemplary guest experience and ensuring all activities and wellness options
are communicated to guests.
- Role & Responsibilities:
- To provide bespoke wellness experiences through treatments and guided activities.
- To be present at arrival, breakfast, and lunch to be available to discuss treatments and guest
- requests, with a focus on selling treatments.
- To be able to participate in guest communication groups to promote and take bookings for the
- spa including platforms such as Whatsapp or internal apps
- To lead the guest experience in all aspects of their wellness journey, introducing approaches to
- physical wellbeing through treatments, fitness classes, yoga, and meditation that guests will be
- encouraged to take away with them and continue to embrace in their daily lifestyle.
- Influence the guests with a wellness aspect.
- Above and beyond wellness and treatment experiences.
- Flexibility and being able to react quickly when guest plans change.
- To assist in the organizing, tracking and stocking of sellable products on the island including the
- spa products and The Aerials Giving Shop (gift shop)
- Spa
- Participate in the day to day running of the spa by ensuring the spa is prepped, cleaned and
- always guest-ready for last-minute bookings and treatments.
- To participate in the bookings process for spa treatments.
- To participate in maintaining the spa and wellness areas ensure that they are hygienic, clean,
- organized and that all details have been attended to create the desired atmosphere and spa
- experience.
- To notify the head of department and maintenance of any issues with spa equipment and when
- necessary anticipating and ordering replacement equipment promptly.
- To perform requested treatments and create bespoke treatments catering to special needs for
- guests.
- To record guest charges in an accurate, efficient manner.
- To assist with the completion of scheduled stock takes and monitoring stock levels to ensure that
- sufficient stock is in place at all times.
- To introduce personalized touches and creative ideas to the spa areas to heighten the guest
- experience, inclusive but not limited to poolside and beach side treatments.
- To converse with guests to encourage them to partake in the spa experience and encourage
- them to purchase available spa products following their treatments.
- To demonstrate awareness of new spa trends, and be willing to learn about and introduce
- innovative ideas to keep at the forefront of the industry.
- In guest down-time, to share the experience of the spa with team members as approved by the
- Wellness Manager.
- To comply with health and safety guidelines and with all legal requirements to operate the spa
- and undertake all security measures to ensure the protection of guests, team and company
- property.
- To assist with the creation of all SOPs for treatments and the spa set-up.
- To be receptive to any refresher training or new treatment training.
- Yoga & Fitness (* if qualified - min 200 hour YTTC or equivalent fitness/wellness qualifications)
- To care for all yoga and fitness equipment and ensure it is kept clean, organized and stored
- properly at all times, and notifying the Wellness Development Specialist of any faults or need for
- equipment replacement.
- To organize all guest yoga and fitness class requests as overseen by the Wellness Manager.
- To lead all guest yoga & fitness classes as requested, including both group and 1-1 classes*.
- Additional Wellness Activities
- To provide guided Meditation classes to groups or individuals as requested.
- To provide guided Journaling sessions to groups or individuals as requested.
- To provide guided Mindful Scavenger Hunts to groups or individuals as requested.
- To lead Island Hikes and accompanying guests on organized off-island walks as and when the
- need presents itself.
- Hosting
- To be a part of the guest food & beverage hosting schedule if required, ensuring that guests are
- taken care of to a standard surpassing guest expectation.
- To be receptive to training as received by relevant members of the management and hosting
- teams with regards to standards and execution.
- To assist with the preparation of bars/coolers at all dining locations as well as assist with location
- set-ups as required.
- If required to assist with guest room/guest area shows.
- To assist with any room drop items as required.
- Guest Areas & Setups
- To maintain an excellent standard of all guest areas.
- To ensure that all furniture, games, and decorations are tidied and returned to the correct
- location each day.
- To maintain a good eye for detail and organization within guest areas.
- To participate in creative setups for guest activities included bonfire setups, themed activities or
- meals, special occasions and birthdays.
- Guest Communications
- To ensure at all times that guest needs are communicated.
- To be receptive to all questions asked by guests and find out the relevant information if
- necessary.
- To ensure that all guest requests are communicated to the relevant department/team member.
- To ensure that all guest feedback is handled professionally and communicated.
- Giving Shop
- To provide support to the team in the sales, organization, and stocking of the giving shop.
- To provide support to the team with the monthly stocktake of the giving shop stock.
- To assist the Wellness manager in explaining the giving shop at each event when requested
- To assist the Wellness manager in communication and tracking with guest purchases
- To present ideas for products to be retailed in the giving shop, providing relevant research for
- products to order.
- General Support
- To assist with driving guests around the island.
- To support the team with guest logistics on arrival and departure days.
- To support the team with the movement of guest bags.
- To play an active role in keeping all staff areas, storage cupboards exceptionally organized.
- To provide Island Tours as and when the need presents itself.
- Other
- To attend all meetings as requested by management and support the communications process.
- To maintain total confidentiality as to the identity of the guest staying on property.
- To have a clear working knowledge of the island’s policies and operate within their guidelines at
- all times.
- To cooperate with management and other employees to ensure a harmonious working
- environment.
- To respond to fire emergencies, as stated in the fire procedures and undergo any training on
- emergencies and accidents.
- To dress in the Aerial BVI island uniform and be groomed when on duty.
- To assist in island/business preparation for a hurricane or other significant event.
- To assist with the island’s charitable activities.
- When off-island, to behave in a manner appropriate as a representative of the island.
- Abide by Aerial’s core values and employee handbook.
- To undertake any reasonable project requested by a management member or Ownership.
Apply for this position
Required*